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Notice regarding FollowMyHealth patient portal 02-11-15

We are having trouble with our patient portal. It has come to our attention that we have not been receiving all messages/prescription requests that are generated through the portal.  This problem started on 02-02-15.  It is also reported that patients are not receiving our responses to the messages/prescription requests that we do receive.

We have entered a support request with our portal support team, and they are working to identify the issue.  In the meantime, please call the office with any requests. 

Thank you for using our portal.  We will update our website when this issue has been resolved. 

Update regarding our patient portal:

As of 02-24-15, we continue to have problems with the portal, and it has been traced back to an upgrade earlier in the month. We are receiving messages from patients, but not all of our responses back are being received by our patients.  Please feel free to continue to communicate with us through the portal.  If too much time has gone by without a response from us, please call the office.  In most cases, we are responding and/or taking care of your request, but you may not be getting our message back.  If you do receive a response back through the portal, it would be helpful if you sent us a quick message letting us know that you got our response.  That will help us track these issues.  Thank you for your patience while we work to resolve this problem!


Important information regarding measles outbreak

As of 02-20-15, there have been 154 reported cases of measles in 17 states.  Please visit the CDC for the most up-to-date information.
http://www.cdc.gov/measles/cases-outbreaks.html

It is important that you know the symptoms, and seek appropriate treatment.

Symptoms of measles include fever as high as 105, cough, runny nose, redness of eyes, and a rash that begins at the head and then spreads to the rest of the body.  It can lead to inflammation of the brain, pneumonia and death.

If you have these symptoms, and think that you may have measles, please do not go to your doctor's office.  You need to go to a hospital emergency room, where they are better equipped to handle a case of measles.

People with infants too small to be immunized should avoid large crowds where international travelers may be concentrated, such as theme parks and airports.

 


 

Click on the "news" link to the left to see an article in Crain's Detroit Business, honoring us along with other BCBSM Patient-Centered Medical Home (PCMH) designated providers. 


 "We use Angie's List to assess whether we're keeping valued patients like you happy. Please visit AngiesList.com/Review/757956 in order to grade our quality of care and customer service.


  Did you know?

You can request prescription refills and appointments online!

The next time you are in the office, please provide our staff with your email address, and you will be sent an invitation to join our secure patient portal.

 


It's Our Mission

Washington Family Medicine strives to build a relationship with our patients that provides quality health care, promotes a healthy lifestyle and enhances quality of life.  We want to be a partner in your health, emphasizing preventive care and teaching you how to manage any chronic conditions.

Our Services

  • Treating infants to geriatrics
  • Adult physical exams
  • Well child exams
  • School, sports, and camp physicals
  • Immunizations, adult and pediatric
  • Minor Surgery
  • Full lab testing
  • EKG's

Same day appointments are available for urgent medical needs.  We make every effort to accommodate our patients as the need for these appointments arise.  

 Insurance and Payments

Insurance plans vary greatly.  Please be aware of what your insurance plan covers, particularly deductibles, co-pays, and whether office visits and/or physicals are covered by your plan.

All co-pays are payable at the time of service.  We offer a self pay discount for our patients without insurance who pay at time of service.

For your convenience, we accept cash, check, VISA and MasterCard.

Referrals

All HMO insurances and/or insurances that require the selection of a Primary Care Physician (PCP) require their patients to be seen by their designated PCP before  a referral can be generated.  This includes referrals to a specialist and/or needed testing.

Should your insurance plan require a referral, please allow 3-5 days for our staff to process your request.  Same day referrals will only be processed in the event of an emergency.

Please keep in mind that after we submit a referral request to an insurance company, they then review the request and sometimes require additional information that may delay the final decision.  Although we make every effort to obtain an approval, we cannot be responsible for decisions made by your insurance company.

Prescriptions

Prescription refills can sometimes be done over the phone.  However, it is an insurance company requirement that your conditions and medications be monitored periodically.  Because we are committed to quailty care, and your good health, the physician may ask you to come in for a re-evaluation before refilling.  Please be aware that all refill requests are sent for physician approval before a staff member can work on your request.  Please allow us 48 hours to process your request after physician approval. 

*Please call for refills when you have a minimum of 7 days of your medication remaining. 

*Mail order pharmacies require additional time to process your refills due to the delivery time involved.  Please call for mail order refills when you have a minimum of 14 days of your medication remaining.

As of June 1, 2014 - All narcotics and sleep aids require an appointment for refills.  There are no exceptions to this policy.  We will be utilizing the Michigan Automated Prescription System (MAPS) to monitor these medications to ensure proper use.

As of July 1, 2014 - All ADD and ADHD type of medications will require a visit to a psychiatrist to initiate an initial prescription.  After that, we will be able to manage your prescription refills.  There are many insurances that are now requiring this, and we anticipate that soon it may be mandatory for all insurances.  For our existing patients on these meds, we will fill your next request, but you will be advised to see a psychiatrist before another refill.  We will require a visit and labs every 6 months for patients age 15 and under.  For patients age 16 and over, the requirement will be a visit every 3 months, and labs every 6 months.


Prior Authorization for Medication
 

 The majority of insurance companies are now requiring the use of generic medications in an effort to reduce costs.  Your prescriptions will be filled with the generic equivalent of the prescribed drug, unless documentation shows that a branded medication is necessary.  Prior Authorizations for branded medications will not be submitted unless the required "step therapy" outlined by your insurance plan has been followed.

For more information about your prescription benefits, please contact your insurance company.