We are very excited to introduce you to our newest team member, Theola Rivera FNP! She comes to us from Ascension (formerly Crittenton) where she was an ER nurse for 9 years. She received her Nurse Practitioner degree from Chamberlain University. Theola has a background in the military, where she served for 8 ½ years in the United States Army, and was deployed to Operation Iraqi Freedom. She has been married for 21 years, and has 4 boys. Her oldest son is currently serving in the military. We are happy to have Theola join our team, and we think she will be an excellent addition to the Washington Family Medicine - family. Theola starts on March 16, 2020; please join us in welcoming her!
Our new address as of November 1, 2019 is:
8180 26 Mile Rd, Suite 100
Shelby Township, Mi 48316
It's Our Mission
Washington Family Medicine strives to build a relationship with our patients that provides quality health care, promotes a healthy lifestyle and enhances quality of life. We want to be a partner in your health, emphasizing preventive care and teaching you how to manage any chronic conditions.
- Treating infants to geriatrics
- Adult physical exams
- Well child exams
- Immunizations, adult and pediatric
- Minor Surgery
- Full lab testing
Same day appointments are available for urgent medical needs. We make every effort to accommodate our patients as the need for these appointments arise. New patients take additional time, and although we make every effort to accommodate same day appointment requests, that may not always be possible for a new patient.
Insurance and Payments
Insurance plans vary greatly. Please be aware of what your insurance plan covers, particularly deductibles, co-pays, and whether office visits and/or physicals are covered by your plan.
If your plan requires the selection of a PCP, please assign to Dr. David Calton before your appointment or we may not be able to see you.
All co-pays are payable at the time of service.
We offer a prompt pay discount for our patients without insurance who pay at time of service. The prompt pay discount also applies to remaining deductibles paid same-day.
For your convenience, we accept cash, check, and most major credit cards.
Payment plans are available.
In the event of an unforseen financial circumstance, please ask for a financial hardship application.
To make an online payment, click the "Make a Payment" button on the left side of this page.
All HMO insurances and/or insurances that require the selection of a Primary Care Physician (PCP) require their patients to be seen by their designated PCP before a referral can be generated. This includes referrals to a specialist and/or needed testing.
Should your insurance plan require a referral, please allow 3-5 days for our staff to process your request. Same day referrals will only be processed in the event of an emergency.
Please keep in mind that after we submit a referral request to an insurance company, they then review the request and sometimes require additional information that may delay the final decision. Although we make every effort to obtain an approval, we cannot be responsible for decisions made by your insurance company.
Prescription refills can sometimes be done without an office visit. However, it is an insurance company requirement that your conditions and medications be monitored periodically. Because we are committed to quailty care, and your good health, we may ask you to come in for a re-evaluation before refilling. Please be aware that all refill requests are sent for physician approval before a staff member can work on your request. Please allow us 48 hours to process your request.
*Please call for refills when you have a minimum of 7 days of your medication remaining. You may also contact your pharmacy for refills, and they will send us an electronic request.
*Mail order pharmacies require additional time to process your refills due to the delivery time involved. Please call for mail order refills when you have a minimum of 14 days of your medication remaining.
The CDC has issued new guidelines regarding pain management and narcotic prescribing, stating it is best left to the pain management specialists. We adhere to these guidelines and do not prescribe narcotics unless it's an extreme circumstance such as pain due to cancer. If you are requesting narcotics, please be advised you will be sent to a pain management clinic, and/or a physical medicine and rehabilitation specialist, and you will not be prescribed narcotics. There are no exceptions to this policy.
We do not prescribe Phentermine for weight loss. You will be referred to the appropriate weight management clinic, and/or dietician.
All ADD and ADHD medications need to be managed by a psychiatrist.
We can manage your prescription refills for depression and anxiety (non narcotic) as long as your condition is stable. We may ask you to see a psychiatrist periodically. There are many insurances that are now requiring a formal diagnosis by a psychiatrist for mental health-related conditions. We may require a visit and/or labs to maintain your prescription.
Prior Authorization for Medication
The majority of insurance companies are now requiring the use of generic medications in an effort to reduce costs. Your prescriptions will be filled with the generic equivalent of the prescribed drug, unless documentation shows that a branded medication is necessary. Prior Authorizations for branded medications will not be submitted unless the required "step therapy" outlined by your insurance plan has been followed.
For more information about your prescription benefits, please contact your insurance company.
"We use Angie's List to assess whether we're keeping valued patients like you happy. Please visit AngiesList.com/Review/757956 in order to grade our quality of care and customer service.
Did you know?
You can request prescription refills and appointments online!
The next time you are in the office, please provide our staff with your email address, and you will be sent an invitation to join our secure patient portal.
We now accept online payments, please click the "Make a Payment" button to the left.